Browse Articles
- Our Plans & Add-Ons – How They Work
- How Is The Success Fee Currency Rate Converted?
- Where Can I Find My Success Fee Charges?
- How Do Addons Work?
- What Is The Fair Use Policy?
- What Are The Costs To Use Our Software?
- What Is The Weekly Fee?
- What Is A Success Fee [FREE PLAN]?
- Plans & Success Fee – Ultimate Plan – How it Works
- Plans & Success Fee – Business Plan – How it Works
- Plans & Success Fee – Free Plan – How it Works
- Questionnaire (Pre-Booking Form)
- What is the Questionnaire feature?
- How to set up my Questionnaire?
- How do I know if the client has been sent the questionnaire?
- Can I send an questionnaire to a client on every booking?
- How to manually send a questionnaire to a client?
- How to send a questionnaire to my client’s before their first appointment?
- My Email – SMTP [Ultimate Plan]
- Dashboard & General Settings
- Widgets
- Menu Items (Main)
- Tasks
- Settings – General
- How to Set Up Domain Mapping
- Customize your Policy Page Title
- Customize your Online Store Page Title
- Customize your Appointments Page Title
- Hide the Honeycomb Go Footer on Your Website [Business Plan]
- Customize Dashboard Widgets [Business Plan]
- Change Your Dashboard Color Scheme [Ultimate Plan]
- Add reCAPTCHA 2 to your site
- Activate your Instagram Account for your Website
- Add a Google Map API key
- How to Change your From Name for your Emails
- How to Add A General Site Email
- How do I remove the link to my Policies in the footer of my public website?
- How to change between Celsius and Fahrenheit on my Weather widget
- How Do I change My Currency
- How Do I change My Time Zone
- How Do I change My Date Format
- How Do I Edit My Site Logo
- How Do I change My Redirect URL
- How to change my location for the Weather widget?
- How Do I change My Business Name
- Setting Up Your General Settings
- General
- My Dashboard, Widgets and Menu Items
- Update My Personal Details
- How do I logout of my software?
- How do I logout of all other instances of my software?
- How do you get your weather forecast for the Weather widget?
- How to change between Celsius and Fahrenheit on my Weather widget
- How to change my location for the Weather widget?
- Your Account
- General
- My Account – Payment Methods
- How can I purchase Addons
- How to Change Your Payment Method
- How to Set Up Domain Mapping
- How do I change my Password?
- My Account Details – My Subscription
- My Account Details – Invoices
- How to Change My Billing Address
- How to Upgrade/Downgrade your plan
- Update My Personal Details
- Troubeshooting – Upgrading Your Storage Space
- How To Upgrade Your Maximum Storage Space
- General
- Marketing
- Newsfeed
- Emails
- Settings
- Subscriber Lists
- My Email Marketing – Article Overview
- Manually Add A Client to a Subscriber List
- Automatically add people to lists when they subscribe via the checkout form.
- Automatically add people to lists when they subscribe via specific forms.
- Manually Add or Remove in Subscriber Lists
- How to Automatically Subscribe New Subscribers to a Default List.
- Subscriber Lists
- Lightboxes
- Sell Courses
- Courses
- View/Edit/Delete Your Course Categories
- Add A Course Category
- How Do I Reset A Client’s Progress In His or Her Course?
- How do I enable or disable the confirmation for the completion of a Course?
- How to assign a Lesson to a Course
- How to delay the release of a course for sale in my Online Store? [Ultimate Plan]
- How to enable “content drip” for course content?
- How to Create a Course To Sell
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
- Lessons
- How to duplicate a Lesson?
- Can I add the same Lesson to two different Courses?
- How to move a Lesson from one Course to another Course
- How to remove a Lesson from a Course
- How to assign a Lesson to a Course
- How to Create a Lesson
- How to enable “content drip” for course content?
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
- General
- Why My Customers Cannot See Their Course
- How Do I Reset A Client’s Progress In His or Her Course?
- What are the email template placeholder variables for Courses related emails?
- How do I change the email templates relating to Courses?
- How do I enable or disable the confirmation for the completion of a Course?
- How to delay the release of a course for sale in my Online Store? [Ultimate Plan]
- How to enable “content drip” for course content?
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
- Courses
- Sell Events
- Your Website
- Website Page Builder
- Templates
- Rows & Columns
- Your Website – Visual Diagram For Beginners
- Prevent column stacking with custom widths
- Duplicate a Column
- Move a Column
- Resize or Reset Column Width
- Edit a Column
- Inserting Columns
- Basic Column Rules
- Row Shape Overlays
- Parallax Row Backgrounds
- Video Backgrounds in Rows
- Full and Fixed Width Rows
- Choose between new rows or rows with column groups
- Row Advanced Tab
- Row Settings
- Edit Row Settings
- Modules
- General
- SEO
- Your Website – Visual Diagram For Beginners
- How do I add my Twitter account name required by Twitter’s analytics tool?
- How do I add a Facebook App ID (for the Facebook analytics tool)
- How do I change the images used by Facebook and Twitter when my website is shared?
- How do I add scripts for webmaster tools verification?
- How do I add scripts for Google Tag Manager / Google Analytics?
- Do I need to configure my website’s SEO?
- SEO – Overview
- Menu (for your Website)
- How to Create a Business LOGO for Free
- Your Website – Visual Diagram For Beginners
- How do I rename a menu item in my website’s menu
- How do I hide or show menu items in my website’s menu
- How do I create submenu’s in my website’s menu
- How to change the order of items in my website’s menu
- Can I completely remove the top menu from my website?
- Overview of Your Menu
- My Website’s Menu – How To Change Appearance/Design
- Media Library
- How to Create a Business LOGO for Free
- How do I make an image background transparent?
- Free Stock Images (3+ Million!) – How To Guide
- Free Stock Images (3+ Million!) – Overview
- I cannot upload my video into the Media Library
- Troubeshooting – Upgrading Your Storage Space
- How To Upgrade Your Maximum Storage Space
- What is the maximum file size I can upload to my Media Library?
- What file types can I add to my Media Library
- Adding a media item to your Media Library
- Media Library – Overview
- Website Design Options
- How to Create a Business LOGO for Free
- Your Website – Visual Diagram For Beginners
- Quick Start To Set Basic Design Options
- Sub-headline Image
- Hide My Website Site Title and Site Tagline in the browser bar
- How to change to icon that appears in the browser bar
- Change My Website Tagline
- Customize the Footer Style of My Website
- Customize the Footer Layout of My Website [Ultimate Plan]
- Change the Background of My Website
- My Website’s Menu – How To Change Appearance/Design
- Edit My Websites Top Headline Appearance
- Add Social Links to My Website
- Customize Button Design on My Website
- Customize Body Text on My Website
- Customize Headings on My Website
- Change the Website Colors on My Courses Page
- Pages – Policy Page
- Your Website – Visual Diagram For Beginners
- Customize your Policy Page Title
- How do I remove the link to my Policies in the footer of my public website?
- How can I show (or not show) a link to my Policy page in my main (top) website menu?
- How to Change the Wording Of My Website Policies?
- How to Show or Not Show Some Policies on my Website Policy Page
- Cookies
- Pages – Shop Page
- Your Website – Visual Diagram For Beginners
- How do I hide the “Uncategorized” Category on the Online Shop page?
- Adding a Product (Downloadable) To Your Online Store
- Adding a Product (Service) To Your Online Store
- Adding a Product (Variable) To Your Online Store
- Adding a Product (Simple) To Your Online Store
- Website Page Builder
- Online Store
- Payment Gateways
- Inventory
- How To Change The Phrase Used for Stock Displayed…
- How do I hide Out Of Stock items from showing in my Online Store
- How do I change my low stock or out-of-stock thresholds…
- How do I change the email address where Low Stock and/or Out of Stock notifications get sent
- How do I stock low stock and/or out of stock email notifications…
- How do I change the time unpaid “hold” stock is “held” for…
- Allow Backorders [Ultimate Plan]
- Shipping
- How to create a Packing Slip (Shipping Slip) for a order
- How does shipping effect a Discount Coupon offer [Ultimate Plan]
- How to Limit What Countries You Ship To and Sell To…
- Shipping Classes [Ultimate Plan]
- Change the Default Shipping Method
- Removing Shipping Methods from Shipping Zones
- Shipping – Adding Shipping Methods to Shipping Zones
- Deleting Shipping Zones
- Editing Shipping Zones
- Sorting shipping zones
- Setting up a Shipping Zone
- How To Create Free Shipping Coupons AND Use Them In Shipping Zones [Requires the Ultimate Plan]
- How to Set Up FREE DELIVERY As A Shipping Method
- How to Set Up LOCAL PICKUP As A Shipping Method
- Gift Cards
- How to create a Gift Card product to sell in your Online Store?
- What to do if 2 gift cards are being created on orders paid via PayPal
- What happens when a discount coupon is used to purchase a gift card? [Ultimate Plan]
- How to a prevent a discount coupon being used to purchase a Gift Card? [Ultimate Plan]
- Can gift card balances be viewed in the customer’s My Account page?
- How to I resend a gift card email to a customer?
- How is sales tax (VAT/GST) calculated with Gift Cards?
- How to require an expiry date when a Gift Card is purchased?
- How to not allow discount coupons to be used to purchase Gift Cards? [Ultimate Plan]
- How to allow a customer to input a “custom amount” in for a Gift Card purchase?
- How to Customise the Gift Card Template?
- Gift Card numbers are not being generated…
- Gift Card emails are not being sent…
- What are the email variables for Online Store emails sent to customers?
- How to enable Manual Debiting of Gift Cards?
- How to NOT require an expiry date for gift cards?
- Gift Cards – Enable Schedule Delivery
- Orders
- How do I customize my Reciept and Invoice Templates
- How to Create an PDF Reciept for an Order
- How to Create an PDF Invoice for an Order
- How do I bulk delete orders
- How do I delete an order
- How to create a Packing Slip (Shipping Slip) for a order
- How to regenerate access permission to a downloadable file a customer has purchased
- How do I resend and email to myself that I received an order?
- How to re-email your client their invoice
- Creating a PDF of a Client’s Order from the Client’s CRM Page
- Shortcut Button – Add Client Order
- What are the email variables for Online Store emails sent to customers?
- How do I edit/change/disable the emails customers get sent from my Online Store?
- I am getting orders, but no emails are sending…
- Add an Order manually
- Edit an Order
- Previewing an Order
- Filter and Arrange Orders
- Order Status – Order Statuses
- What is an Order
- Refunds in your Online Store
- Products
- View/Edit/Delete Your Product Categories
- Add A Product Category
- How to delay the release of a product in my Online Store [Ultimate Plan]
- Why is my product not showing in my Online Store?
- How do I change measurement (dimension units)
- How do I change weight units from kgs to lbs…
- Allow Backorders [Ultimate Plan]
- Adding Product Attributes (for Variable Product Creation)
- What are the Limitations/Restrictions on Variable Product Creation
- Export Products [Ultimate Plan]
- Importing Products From Other Software [Ultimate Plan]
- Bulk Edit Products
- Delete a Product
- Duplicate A Product
- Adding a Product (Downloadable) To Your Online Store
- Adding a Product (Service) To Your Online Store
- Adding a Product (Variable) To Your Online Store
- Adding a Product (Simple) To Your Online Store
- General
- Online Store – Settings Overview
- Can I use webhooks with my Online Store?
- How do I change the Policy words on my Checkout Page?
- How do I hide the “Uncategorized” Category on the Online Shop page?
- How to Limit What Countries You Ship To and Sell To…
- Setting the Online Store Address
- Widget – My Business
- Business Reports
- Discount Coupons
- Why did a scheduled Gift Card not get emailed to a receipient?
- What happens when a discount coupon is used to purchase a gift card? [Ultimate Plan]
- How to a prevent a discount coupon being used to purchase a Gift Card? [Ultimate Plan]
- How to not allow discount coupons to be used to purchase Gift Cards? [Ultimate Plan]
- How does shipping effect a Discount Coupon offer [Ultimate Plan]
- How does tax effect a Discount Coupon offer [Ultimate Plan]
- How to offer Discount Coupons [Ultimate Plan]
- Can I have Discount Coupons applied sequentially? [Ultimate Plan]
- How to Enable The Use of Discount Coupons … [Ultimate Plan]
- Taxes
- How is sales tax (VAT/GST) calculated with Gift Cards?
- How does tax effect a Discount Coupon offer [Ultimate Plan]
- HoneycombGo DOES NOT charge commission or fees on your sales…
- How to calculate tax based on customers’ billing address?
- What are “zero rate” tax rates?
- What are “reduced rate” tax rates?
- When some customers visit my Online Store, taxes are not shown.
- Why do prices change for customers in different countries when “Prices Include Tax”?
- Taxes – Deleting A Tax Rate
- Taxes – Setting Up Tax Rates
- Taxes – General Options…
- How to disable taxes…
- Client Management – CRM
- Adding or Editing a Client
- Formal Communications
- How to Setup the Email Template that Sends a Formal Communication
- How to bulk delete Formal Communication documents
- How to search through ALL your Formal Communication documents?
- View/Edit/Delete Your Formal Communication Topics
- View/Edit/Delete Your Formal Communication Categories
- Add A Formal Communication Topic
- Add A Formal Communication Category
- What is the Formal Communications Feature?
- How to create templates for my formal communications
- How To Write A Formal Communication To A Client?
- How do I send a client a formal communication?
- How to view a list of the formal communications I have had with a particular client?
- Add New Formal Communication Shortcut Button
- Forms & My Form Designer
- My Form Designer AND Questionnaire (Pre-Appointment Form) Overview
- Edit the Content of your Forms
- Edit A Form Name
- Form Field Options
- Form Fields
- Printing a Client’s form from the Client’s CRM page
- Deleting a Client’s form in the Client’s CRM page
- Editing a Client’s form in the Client’s CRM Page
- Adding a form/note to a client’s CRM page
- Tab – Information & Forms
- Tab – Appointments
- Tab – Orders
- How do I delete an order
- How to create a Packing Slip (Shipping Slip) for a order
- How to regenerate access permission to a downloadable file a customer has purchased
- How to re-email your client their invoice
- Creating a PDF of a Client’s Order from the Client’s CRM Page
- Editing or Viewing a Client’s Order from the Client’s CRM Page
- Tab – Formal Communications
- How to Setup the Email Template that Sends a Formal Communication
- How to bulk delete Formal Communication documents
- What is the Formal Communications Feature?
- How To Write A Formal Communication To A Client?
- How do I send a client a formal communication?
- How to view a list of the formal communications I have had with a particular client?
- Shortcut Buttons
- Additional Actions
- Tab – Details
- The ‘STATE’ field is empty for my client in the CRM?
- How to change a customer’s username?
- Can a customer change their username themselves?
- Is a client’s username their email address?
- Requirements for a Client’s Password
- Change a Client’s Password
- Update or Change a Client’s Details
- How do I logout a client/customer?
- How do I delete a client?
- Bookings
- Booking Resources
- Booking Emails and Reminders
- User Booking Settings
- Integrations
- Add a Zoom Link to Google Calendar
- How to notify customers for manually created Zoom Meetings link
- Create Zoom Meeting link for past orders with future booking dates
- How to enable Zoom Integration at the Booking Type Product level
- Add Your Zoom Account for Bookings Using OAuth
- Add Your Zoom Account for Events – Using Server- to-Server OAuth
- Setting up Twilio Integration
- Placeholders for Google Calendar Export
- Add Calendar Details for Google Calendar Export
- Set up Google Calendar Export via OAuth Sync (Recommended)
- Booking Product Types
- Settings
- Add Bulk Booking Settings
- Placeholders for Booking Related Messages
- How to Customize Messages for your Appointment Product Types on Your Site
- How to Customize Labels for your Appointment Product Types on Your Site
- How to Set Booking Types that Require Confirmation
- How to Hide a Booking Price
- What are ICS Files and How can I use them for Bookings
- How to Set the Calendar Format for Bookings
- Locking Bookings Once Capacity is Reached
- General
- Client Viewing Bookings In Their ‘My Account’ Page
- Create a Manual Booking For A New Client That Is Not In Your CRM
- Create a Manual Booking – Doesn’t Show A Booking Type
- How to Cancel a Booking to free time up for re-booking
- Create a manual booking via Your Dashboard
- View Your Bookings Calendar
- View Your Bookings List
- Our Plans & Add-Ons – How They Work
- How Is The Success Fee Currency Rate Converted?
- Where Can I Find My Success Fee Charges?
- How Do Addons Work?
- What Is The Fair Use Policy?
- What Are The Costs To Use Our Software?
- What Is The Weekly Fee?
- What Is A Success Fee [FREE PLAN]?
- Plans & Success Fee – Ultimate Plan – How it Works
- Plans & Success Fee – Business Plan – How it Works
- Plans & Success Fee – Free Plan – How it Works
- Questionnaire (Pre-Booking Form)
- What is the Questionnaire feature?
- How to set up my Questionnaire?
- How do I know if the client has been sent the questionnaire?
- Can I send an questionnaire to a client on every booking?
- How to manually send a questionnaire to a client?
- How to send a questionnaire to my client’s before their first appointment?
- My Email – SMTP [Ultimate Plan]
- Dashboard & General Settings
- Widgets
- Menu Items (Main)
- Tasks
- Settings – General
- How to Set Up Domain Mapping
- Customize your Policy Page Title
- Customize your Online Store Page Title
- Customize your Appointments Page Title
- Hide the Honeycomb Go Footer on Your Website [Business Plan]
- Customize Dashboard Widgets [Business Plan]
- Change Your Dashboard Color Scheme [Ultimate Plan]
- Add reCAPTCHA 2 to your site
- Activate your Instagram Account for your Website
- Add a Google Map API key
- How to Change your From Name for your Emails
- How to Add A General Site Email
- How do I remove the link to my Policies in the footer of my public website?
- How to change between Celsius and Fahrenheit on my Weather widget
- How Do I change My Currency
- How Do I change My Time Zone
- How Do I change My Date Format
- How Do I Edit My Site Logo
- How Do I change My Redirect URL
- How to change my location for the Weather widget?
- How Do I change My Business Name
- Setting Up Your General Settings
- General
- My Dashboard, Widgets and Menu Items
- Update My Personal Details
- How do I logout of my software?
- How do I logout of all other instances of my software?
- How do you get your weather forecast for the Weather widget?
- How to change between Celsius and Fahrenheit on my Weather widget
- How to change my location for the Weather widget?
- Your Account
- General
- My Account – Payment Methods
- How can I purchase Addons
- How to Change Your Payment Method
- How to Set Up Domain Mapping
- How do I change my Password?
- My Account Details – My Subscription
- My Account Details – Invoices
- How to Change My Billing Address
- How to Upgrade/Downgrade your plan
- Update My Personal Details
- Troubeshooting – Upgrading Your Storage Space
- How To Upgrade Your Maximum Storage Space
- General
- Marketing
- Newsfeed
- Emails
- Settings
- Subscriber Lists
- My Email Marketing – Article Overview
- Manually Add A Client to a Subscriber List
- Automatically add people to lists when they subscribe via the checkout form.
- Automatically add people to lists when they subscribe via specific forms.
- Manually Add or Remove in Subscriber Lists
- How to Automatically Subscribe New Subscribers to a Default List.
- Subscriber Lists
- Lightboxes
- Sell Courses
- Courses
- View/Edit/Delete Your Course Categories
- Add A Course Category
- How Do I Reset A Client’s Progress In His or Her Course?
- How do I enable or disable the confirmation for the completion of a Course?
- How to assign a Lesson to a Course
- How to delay the release of a course for sale in my Online Store? [Ultimate Plan]
- How to enable “content drip” for course content?
- How to Create a Course To Sell
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
- Lessons
- How to duplicate a Lesson?
- Can I add the same Lesson to two different Courses?
- How to move a Lesson from one Course to another Course
- How to remove a Lesson from a Course
- How to assign a Lesson to a Course
- How to Create a Lesson
- How to enable “content drip” for course content?
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
- General
- Why My Customers Cannot See Their Course
- How Do I Reset A Client’s Progress In His or Her Course?
- What are the email template placeholder variables for Courses related emails?
- How do I change the email templates relating to Courses?
- How do I enable or disable the confirmation for the completion of a Course?
- How to delay the release of a course for sale in my Online Store? [Ultimate Plan]
- How to enable “content drip” for course content?
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
- Courses
- Sell Events
- Your Website
- Website Page Builder
- Templates
- Rows & Columns
- Your Website – Visual Diagram For Beginners
- Prevent column stacking with custom widths
- Duplicate a Column
- Move a Column
- Resize or Reset Column Width
- Edit a Column
- Inserting Columns
- Basic Column Rules
- Row Shape Overlays
- Parallax Row Backgrounds
- Video Backgrounds in Rows
- Full and Fixed Width Rows
- Choose between new rows or rows with column groups
- Row Advanced Tab
- Row Settings
- Edit Row Settings
- Modules
- General
- SEO
- Your Website – Visual Diagram For Beginners
- How do I add my Twitter account name required by Twitter’s analytics tool?
- How do I add a Facebook App ID (for the Facebook analytics tool)
- How do I change the images used by Facebook and Twitter when my website is shared?
- How do I add scripts for webmaster tools verification?
- How do I add scripts for Google Tag Manager / Google Analytics?
- Do I need to configure my website’s SEO?
- SEO – Overview
- Menu (for your Website)
- How to Create a Business LOGO for Free
- Your Website – Visual Diagram For Beginners
- How do I rename a menu item in my website’s menu
- How do I hide or show menu items in my website’s menu
- How do I create submenu’s in my website’s menu
- How to change the order of items in my website’s menu
- Can I completely remove the top menu from my website?
- Overview of Your Menu
- My Website’s Menu – How To Change Appearance/Design
- Media Library
- How to Create a Business LOGO for Free
- How do I make an image background transparent?
- Free Stock Images (3+ Million!) – How To Guide
- Free Stock Images (3+ Million!) – Overview
- I cannot upload my video into the Media Library
- Troubeshooting – Upgrading Your Storage Space
- How To Upgrade Your Maximum Storage Space
- What is the maximum file size I can upload to my Media Library?
- What file types can I add to my Media Library
- Adding a media item to your Media Library
- Media Library – Overview
- Website Design Options
- How to Create a Business LOGO for Free
- Your Website – Visual Diagram For Beginners
- Quick Start To Set Basic Design Options
- Sub-headline Image
- Hide My Website Site Title and Site Tagline in the browser bar
- How to change to icon that appears in the browser bar
- Change My Website Tagline
- Customize the Footer Style of My Website
- Customize the Footer Layout of My Website [Ultimate Plan]
- Change the Background of My Website
- My Website’s Menu – How To Change Appearance/Design
- Edit My Websites Top Headline Appearance
- Add Social Links to My Website
- Customize Button Design on My Website
- Customize Body Text on My Website
- Customize Headings on My Website
- Change the Website Colors on My Courses Page
- Pages – Policy Page
- Your Website – Visual Diagram For Beginners
- Customize your Policy Page Title
- How do I remove the link to my Policies in the footer of my public website?
- How can I show (or not show) a link to my Policy page in my main (top) website menu?
- How to Change the Wording Of My Website Policies?
- How to Show or Not Show Some Policies on my Website Policy Page
- Cookies
- Pages – Shop Page
- Your Website – Visual Diagram For Beginners
- How do I hide the “Uncategorized” Category on the Online Shop page?
- Adding a Product (Downloadable) To Your Online Store
- Adding a Product (Service) To Your Online Store
- Adding a Product (Variable) To Your Online Store
- Adding a Product (Simple) To Your Online Store
- Website Page Builder
- Online Store
- Payment Gateways
- Inventory
- How To Change The Phrase Used for Stock Displayed…
- How do I hide Out Of Stock items from showing in my Online Store
- How do I change my low stock or out-of-stock thresholds…
- How do I change the email address where Low Stock and/or Out of Stock notifications get sent
- How do I stock low stock and/or out of stock email notifications…
- How do I change the time unpaid “hold” stock is “held” for…
- Allow Backorders [Ultimate Plan]
- Shipping
- How to create a Packing Slip (Shipping Slip) for a order
- How does shipping effect a Discount Coupon offer [Ultimate Plan]
- How to Limit What Countries You Ship To and Sell To…
- Shipping Classes [Ultimate Plan]
- Change the Default Shipping Method
- Removing Shipping Methods from Shipping Zones
- Shipping – Adding Shipping Methods to Shipping Zones
- Deleting Shipping Zones
- Editing Shipping Zones
- Sorting shipping zones
- Setting up a Shipping Zone
- How To Create Free Shipping Coupons AND Use Them In Shipping Zones [Requires the Ultimate Plan]
- How to Set Up FREE DELIVERY As A Shipping Method
- How to Set Up LOCAL PICKUP As A Shipping Method
- Gift Cards
- How to create a Gift Card product to sell in your Online Store?
- What to do if 2 gift cards are being created on orders paid via PayPal
- What happens when a discount coupon is used to purchase a gift card? [Ultimate Plan]
- How to a prevent a discount coupon being used to purchase a Gift Card? [Ultimate Plan]
- Can gift card balances be viewed in the customer’s My Account page?
- How to I resend a gift card email to a customer?
- How is sales tax (VAT/GST) calculated with Gift Cards?
- How to require an expiry date when a Gift Card is purchased?
- How to not allow discount coupons to be used to purchase Gift Cards? [Ultimate Plan]
- How to allow a customer to input a “custom amount” in for a Gift Card purchase?
- How to Customise the Gift Card Template?
- Gift Card numbers are not being generated…
- Gift Card emails are not being sent…
- What are the email variables for Online Store emails sent to customers?
- How to enable Manual Debiting of Gift Cards?
- How to NOT require an expiry date for gift cards?
- Gift Cards – Enable Schedule Delivery
- Orders
- How do I customize my Reciept and Invoice Templates
- How to Create an PDF Reciept for an Order
- How to Create an PDF Invoice for an Order
- How do I bulk delete orders
- How do I delete an order
- How to create a Packing Slip (Shipping Slip) for a order
- How to regenerate access permission to a downloadable file a customer has purchased
- How do I resend and email to myself that I received an order?
- How to re-email your client their invoice
- Creating a PDF of a Client’s Order from the Client’s CRM Page
- Shortcut Button – Add Client Order
- What are the email variables for Online Store emails sent to customers?
- How do I edit/change/disable the emails customers get sent from my Online Store?
- I am getting orders, but no emails are sending…
- Add an Order manually
- Edit an Order
- Previewing an Order
- Filter and Arrange Orders
- Order Status – Order Statuses
- What is an Order
- Refunds in your Online Store
- Products
- View/Edit/Delete Your Product Categories
- Add A Product Category
- How to delay the release of a product in my Online Store [Ultimate Plan]
- Why is my product not showing in my Online Store?
- How do I change measurement (dimension units)
- How do I change weight units from kgs to lbs…
- Allow Backorders [Ultimate Plan]
- Adding Product Attributes (for Variable Product Creation)
- What are the Limitations/Restrictions on Variable Product Creation
- Export Products [Ultimate Plan]
- Importing Products From Other Software [Ultimate Plan]
- Bulk Edit Products
- Delete a Product
- Duplicate A Product
- Adding a Product (Downloadable) To Your Online Store
- Adding a Product (Service) To Your Online Store
- Adding a Product (Variable) To Your Online Store
- Adding a Product (Simple) To Your Online Store
- General
- Online Store – Settings Overview
- Can I use webhooks with my Online Store?
- How do I change the Policy words on my Checkout Page?
- How do I hide the “Uncategorized” Category on the Online Shop page?
- How to Limit What Countries You Ship To and Sell To…
- Setting the Online Store Address
- Widget – My Business
- Business Reports
- Discount Coupons
- Why did a scheduled Gift Card not get emailed to a receipient?
- What happens when a discount coupon is used to purchase a gift card? [Ultimate Plan]
- How to a prevent a discount coupon being used to purchase a Gift Card? [Ultimate Plan]
- How to not allow discount coupons to be used to purchase Gift Cards? [Ultimate Plan]
- How does shipping effect a Discount Coupon offer [Ultimate Plan]
- How does tax effect a Discount Coupon offer [Ultimate Plan]
- How to offer Discount Coupons [Ultimate Plan]
- Can I have Discount Coupons applied sequentially? [Ultimate Plan]
- How to Enable The Use of Discount Coupons … [Ultimate Plan]
- Taxes
- How is sales tax (VAT/GST) calculated with Gift Cards?
- How does tax effect a Discount Coupon offer [Ultimate Plan]
- HoneycombGo DOES NOT charge commission or fees on your sales…
- How to calculate tax based on customers’ billing address?
- What are “zero rate” tax rates?
- What are “reduced rate” tax rates?
- When some customers visit my Online Store, taxes are not shown.
- Why do prices change for customers in different countries when “Prices Include Tax”?
- Taxes – Deleting A Tax Rate
- Taxes – Setting Up Tax Rates
- Taxes – General Options…
- How to disable taxes…
- Client Management – CRM
- Adding or Editing a Client
- Formal Communications
- How to Setup the Email Template that Sends a Formal Communication
- How to bulk delete Formal Communication documents
- How to search through ALL your Formal Communication documents?
- View/Edit/Delete Your Formal Communication Topics
- View/Edit/Delete Your Formal Communication Categories
- Add A Formal Communication Topic
- Add A Formal Communication Category
- What is the Formal Communications Feature?
- How to create templates for my formal communications
- How To Write A Formal Communication To A Client?
- How do I send a client a formal communication?
- How to view a list of the formal communications I have had with a particular client?
- Add New Formal Communication Shortcut Button
- Forms & My Form Designer
- My Form Designer AND Questionnaire (Pre-Appointment Form) Overview
- Edit the Content of your Forms
- Edit A Form Name
- Form Field Options
- Form Fields
- Printing a Client’s form from the Client’s CRM page
- Deleting a Client’s form in the Client’s CRM page
- Editing a Client’s form in the Client’s CRM Page
- Adding a form/note to a client’s CRM page
- Tab – Information & Forms
- Tab – Appointments
- Tab – Orders
- How do I delete an order
- How to create a Packing Slip (Shipping Slip) for a order
- How to regenerate access permission to a downloadable file a customer has purchased
- How to re-email your client their invoice
- Creating a PDF of a Client’s Order from the Client’s CRM Page
- Editing or Viewing a Client’s Order from the Client’s CRM Page
- Tab – Formal Communications
- How to Setup the Email Template that Sends a Formal Communication
- How to bulk delete Formal Communication documents
- What is the Formal Communications Feature?
- How To Write A Formal Communication To A Client?
- How do I send a client a formal communication?
- How to view a list of the formal communications I have had with a particular client?
- Shortcut Buttons
- Additional Actions
- Tab – Details
- The ‘STATE’ field is empty for my client in the CRM?
- How to change a customer’s username?
- Can a customer change their username themselves?
- Is a client’s username their email address?
- Requirements for a Client’s Password
- Change a Client’s Password
- Update or Change a Client’s Details
- How do I logout a client/customer?
- How do I delete a client?
- Bookings
- Booking Resources
- Booking Emails and Reminders
- User Booking Settings
- Integrations
- Add a Zoom Link to Google Calendar
- How to notify customers for manually created Zoom Meetings link
- Create Zoom Meeting link for past orders with future booking dates
- How to enable Zoom Integration at the Booking Type Product level
- Add Your Zoom Account for Bookings Using OAuth
- Add Your Zoom Account for Events – Using Server- to-Server OAuth
- Setting up Twilio Integration
- Placeholders for Google Calendar Export
- Add Calendar Details for Google Calendar Export
- Set up Google Calendar Export via OAuth Sync (Recommended)
- Booking Product Types
- Settings
- Add Bulk Booking Settings
- Placeholders for Booking Related Messages
- How to Customize Messages for your Appointment Product Types on Your Site
- How to Customize Labels for your Appointment Product Types on Your Site
- How to Set Booking Types that Require Confirmation
- How to Hide a Booking Price
- What are ICS Files and How can I use them for Bookings
- How to Set the Calendar Format for Bookings
- Locking Bookings Once Capacity is Reached
- General
- Client Viewing Bookings In Their ‘My Account’ Page
- Create a Manual Booking For A New Client That Is Not In Your CRM
- Create a Manual Booking – Doesn’t Show A Booking Type
- How to Cancel a Booking to free time up for re-booking
- Create a manual booking via Your Dashboard
- View Your Bookings Calendar
- View Your Bookings List
Why My Customers Cannot See Their Course
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- Why My Customers Cannot See Their Course
In order for a Customer to be able to view and complete their online course, the order must be marked as completed. If you are using Cash on Delivery or Direct Bank Transfer as a payment method, the order for the course will be marked as pending or processing. If you would like to give access prior to payment being recieved you will need to perform this task manually.
Navigate to Online Store > My Orders.
Select the correct order for the customer whom you would like to activate the course for.
From the status dropdown mark the order as Completed.
Please note you will need to manually follow up on payment if you have manually marked the order as completed.
Related Knowledge Base Posts
- How Do I Reset A Client’s Progress In His or Her Course?
- What are the email template placeholder variables for Courses related emails?
- How do I change the email templates relating to Courses?
- How do I enable or disable the confirmation for the completion of a Course?
- How to delay the release of a course for sale in my Online Store? [Ultimate Plan]
- How to enable “content drip” for course content?
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
