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I am getting orders, but no emails are sending…

If your new orders have the status Pending, no email would have been sent yet. Pending orders are orders where the customer selected Place Order but abandoned the payment page (depending on the payment gateway, i.e., PayPal) or had their credit card transaction declined.

Another possible issue is mistakenly disabling emails from sending. Go to My Settings > My Business – Online Store.  Select the Emails Tab.  Check that the applicable email is “enabled”.

Another possible issue, is the emails are being sent, but your client’s email account has spam, or other settings which are blocking the emails.  This is an issue for your client to resolve, as we are unable to assist something we cannot control.  Our system has a dedicated SMTP provider attached to it, which uses industry leading AI to ensure emails from Honeycomb Go always get through.  That being said, we cannot control people’s email accounts or settings.  If you believe this is an issue, it is possible to upgrade to the Ultimate Plan (or a Custom Plan) and have a dedicated SMTP client enabled that you control.  This means that emails from Honeycomb Go will not come from the honeycombgo domain, instead they will come from your own domain using your own SMTP client (such as Mailgun, SendinBlue etc).

Click here for more information on SMTP

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