Is a client’s username their email address?

No, a client’s username is not necessarily their email address.  In the large majority of cases (99.3%, data last updated: July 2021) it will be their email address, but that cannot be guaranteed.

WHY DOES HONEYCOMB GO USE USERNAMES AND NOT EMAILS FOR CUSTOMER LOGIN:

Honeycomb Go’s infrastructure and security protocols require that everyone’s username is unique within its ecosystem.  This means that if the client’s email address has previously been used elsewhere within Honeycomb Go’s network, it cannot be used again.  The reasoning for this is to ensure security is maintained to the highest level practically possible.

HOW COMMON IS IT FOR A CUSTOMER’S USERNAME TO NOT BE THEIR EMAIL ADDRESS:

Our database indicates that in 99.3% (data last updated: July 2021) of cases, customers within Honeycomb Go’s network use their email address as their login username.  In rare cases (0.7%, data last updated: July 2021) where an email address has been used by the customer before with another Honeycomb Go software business owner somewhere else in the world, a new unique username will be assigned to that customer for login to your online store.  The username assigned to that customer will generally be their first and last names with a dot inbetween (for example: “john.smith” or “john.smith1” etc).

99.3% (data last updated: July 2021)

You can change your client’s username at any stage.  Simply do the following:

• Go to menu item FIND
• Locate the client
• Near the bottom of the client’s first tab (of their CRM page) you will see USERNAME FOR LOGIN
• Change it.
• Update
• NOTE: If update fails, it will be because you have tried to change it to something that is already in use in our wider network.  Try again with a new unique username

CAN MY CUSTOMER CHANGE THEIR USERNAME THEMSELF?

No, this is not possible.  Only you can change their username via their CRM page.