Browse Articles
- Our Plans & Add-Ons – How They Work
- How Is The Success Fee Currency Rate Converted?
- Where Can I Find My Success Fee Charges?
- How Do Addons Work?
- What Is The Fair Use Policy?
- What Are The Costs To Use Our Software?
- What Is The Weekly Fee?
- What Is A Success Fee [FREE PLAN]?
- Plans & Success Fee – Ultimate Plan – How it Works
- Plans & Success Fee – Business Plan – How it Works
- Plans & Success Fee – Free Plan – How it Works
- Questionnaire (Pre-Booking Form)
- What is the Questionnaire feature?
- How to set up my Questionnaire?
- How do I know if the client has been sent the questionnaire?
- Can I send an questionnaire to a client on every booking?
- How to manually send a questionnaire to a client?
- How to send a questionnaire to my client’s before their first appointment?
- My Email – SMTP [Ultimate Plan]
- Dashboard & General Settings
- Widgets
- Menu Items (Main)
- Tasks
- Settings – General
- How to Set Up Domain Mapping
- Customize your Policy Page Title
- Customize your Online Store Page Title
- Customize your Appointments Page Title
- Hide the Honeycomb Go Footer on Your Website [Business Plan]
- Customize Dashboard Widgets [Business Plan]
- Change Your Dashboard Color Scheme [Ultimate Plan]
- Add reCAPTCHA 2 to your site
- Activate your Instagram Account for your Website
- Add a Google Map API key
- How to Change your From Name for your Emails
- How to Add A General Site Email
- How do I remove the link to my Policies in the footer of my public website?
- How to change between Celsius and Fahrenheit on my Weather widget
- How Do I change My Currency
- How Do I change My Time Zone
- How Do I change My Date Format
- How Do I Edit My Site Logo
- How Do I change My Redirect URL
- How to change my location for the Weather widget?
- How Do I change My Business Name
- Setting Up Your General Settings
- General
- My Dashboard, Widgets and Menu Items
- Update My Personal Details
- How do I logout of my software?
- How do I logout of all other instances of my software?
- How do you get your weather forecast for the Weather widget?
- How to change between Celsius and Fahrenheit on my Weather widget
- How to change my location for the Weather widget?
- Your Account
- General
- My Account – Payment Methods
- How can I purchase Addons
- How to Change Your Payment Method
- How to Set Up Domain Mapping
- How do I change my Password?
- My Account Details – My Subscription
- My Account Details – Invoices
- How to Change My Billing Address
- How to Upgrade/Downgrade your plan
- Update My Personal Details
- Troubeshooting – Upgrading Your Storage Space
- How To Upgrade Your Maximum Storage Space
- General
- Marketing
- Newsfeed
- Emails
- Settings
- Subscriber Lists
- My Email Marketing – Article Overview
- Manually Add A Client to a Subscriber List
- Automatically add people to lists when they subscribe via the checkout form.
- Automatically add people to lists when they subscribe via specific forms.
- Manually Add or Remove in Subscriber Lists
- How to Automatically Subscribe New Subscribers to a Default List.
- Subscriber Lists
- Lightboxes
- Sell Courses
- Courses
- View/Edit/Delete Your Course Categories
- Add A Course Category
- How Do I Reset A Client’s Progress In His or Her Course?
- How do I enable or disable the confirmation for the completion of a Course?
- How to assign a Lesson to a Course
- How to delay the release of a course for sale in my Online Store? [Ultimate Plan]
- How to enable “content drip” for course content?
- How to Create a Course To Sell
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
- Lessons
- How to duplicate a Lesson?
- Can I add the same Lesson to two different Courses?
- How to move a Lesson from one Course to another Course
- How to remove a Lesson from a Course
- How to assign a Lesson to a Course
- How to Create a Lesson
- How to enable “content drip” for course content?
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
- General
- Why My Customers Cannot See Their Course
- How Do I Reset A Client’s Progress In His or Her Course?
- What are the email template placeholder variables for Courses related emails?
- How do I change the email templates relating to Courses?
- How do I enable or disable the confirmation for the completion of a Course?
- How to delay the release of a course for sale in my Online Store? [Ultimate Plan]
- How to enable “content drip” for course content?
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
- Courses
- Sell Events
- Your Website
- Website Page Builder
- Templates
- Rows & Columns
- Your Website – Visual Diagram For Beginners
- Prevent column stacking with custom widths
- Duplicate a Column
- Move a Column
- Resize or Reset Column Width
- Edit a Column
- Inserting Columns
- Basic Column Rules
- Row Shape Overlays
- Parallax Row Backgrounds
- Video Backgrounds in Rows
- Full and Fixed Width Rows
- Choose between new rows or rows with column groups
- Row Advanced Tab
- Row Settings
- Edit Row Settings
- Modules
- General
- SEO
- Your Website – Visual Diagram For Beginners
- How do I add my Twitter account name required by Twitter’s analytics tool?
- How do I add a Facebook App ID (for the Facebook analytics tool)
- How do I change the images used by Facebook and Twitter when my website is shared?
- How do I add scripts for webmaster tools verification?
- How do I add scripts for Google Tag Manager / Google Analytics?
- Do I need to configure my website’s SEO?
- SEO – Overview
- Menu (for your Website)
- How to Create a Business LOGO for Free
- Your Website – Visual Diagram For Beginners
- How do I rename a menu item in my website’s menu
- How do I hide or show menu items in my website’s menu
- How do I create submenu’s in my website’s menu
- How to change the order of items in my website’s menu
- Can I completely remove the top menu from my website?
- Overview of Your Menu
- My Website’s Menu – How To Change Appearance/Design
- Media Library
- How to Create a Business LOGO for Free
- How do I make an image background transparent?
- Free Stock Images (3+ Million!) – How To Guide
- Free Stock Images (3+ Million!) – Overview
- I cannot upload my video into the Media Library
- Troubeshooting – Upgrading Your Storage Space
- How To Upgrade Your Maximum Storage Space
- What is the maximum file size I can upload to my Media Library?
- What file types can I add to my Media Library
- Adding a media item to your Media Library
- Media Library – Overview
- Website Design Options
- How to Create a Business LOGO for Free
- Your Website – Visual Diagram For Beginners
- Quick Start To Set Basic Design Options
- Sub-headline Image
- Hide My Website Site Title and Site Tagline in the browser bar
- How to change to icon that appears in the browser bar
- Change My Website Tagline
- Customize the Footer Style of My Website
- Customize the Footer Layout of My Website [Ultimate Plan]
- Change the Background of My Website
- My Website’s Menu – How To Change Appearance/Design
- Edit My Websites Top Headline Appearance
- Add Social Links to My Website
- Customize Button Design on My Website
- Customize Body Text on My Website
- Customize Headings on My Website
- Change the Website Colors on My Courses Page
- Pages – Policy Page
- Your Website – Visual Diagram For Beginners
- Customize your Policy Page Title
- How do I remove the link to my Policies in the footer of my public website?
- How can I show (or not show) a link to my Policy page in my main (top) website menu?
- How to Change the Wording Of My Website Policies?
- How to Show or Not Show Some Policies on my Website Policy Page
- Cookies
- Pages – Shop Page
- Your Website – Visual Diagram For Beginners
- How do I hide the “Uncategorized” Category on the Online Shop page?
- Adding a Product (Downloadable) To Your Online Store
- Adding a Product (Service) To Your Online Store
- Adding a Product (Variable) To Your Online Store
- Adding a Product (Simple) To Your Online Store
- Website Page Builder
- Online Store
- Payment Gateways
- Inventory
- How To Change The Phrase Used for Stock Displayed…
- How do I hide Out Of Stock items from showing in my Online Store
- How do I change my low stock or out-of-stock thresholds…
- How do I change the email address where Low Stock and/or Out of Stock notifications get sent
- How do I stock low stock and/or out of stock email notifications…
- How do I change the time unpaid “hold” stock is “held” for…
- Allow Backorders [Ultimate Plan]
- Shipping
- How to create a Packing Slip (Shipping Slip) for a order
- How does shipping effect a Discount Coupon offer [Ultimate Plan]
- How to Limit What Countries You Ship To and Sell To…
- Shipping Classes [Ultimate Plan]
- Change the Default Shipping Method
- Removing Shipping Methods from Shipping Zones
- Shipping – Adding Shipping Methods to Shipping Zones
- Deleting Shipping Zones
- Editing Shipping Zones
- Sorting shipping zones
- Setting up a Shipping Zone
- How To Create Free Shipping Coupons AND Use Them In Shipping Zones [Requires the Ultimate Plan]
- How to Set Up FREE DELIVERY As A Shipping Method
- How to Set Up LOCAL PICKUP As A Shipping Method
- Gift Cards
- How to create a Gift Card product to sell in your Online Store?
- What to do if 2 gift cards are being created on orders paid via PayPal
- What happens when a discount coupon is used to purchase a gift card? [Ultimate Plan]
- How to a prevent a discount coupon being used to purchase a Gift Card? [Ultimate Plan]
- Can gift card balances be viewed in the customer’s My Account page?
- How to I resend a gift card email to a customer?
- How is sales tax (VAT/GST) calculated with Gift Cards?
- How to require an expiry date when a Gift Card is purchased?
- How to not allow discount coupons to be used to purchase Gift Cards? [Ultimate Plan]
- How to allow a customer to input a “custom amount” in for a Gift Card purchase?
- How to Customise the Gift Card Template?
- Gift Card numbers are not being generated…
- Gift Card emails are not being sent…
- What are the email variables for Online Store emails sent to customers?
- How to enable Manual Debiting of Gift Cards?
- How to NOT require an expiry date for gift cards?
- Gift Cards – Enable Schedule Delivery
- Orders
- How do I customize my Reciept and Invoice Templates
- How to Create an PDF Reciept for an Order
- How to Create an PDF Invoice for an Order
- How do I bulk delete orders
- How do I delete an order
- How to create a Packing Slip (Shipping Slip) for a order
- How to regenerate access permission to a downloadable file a customer has purchased
- How do I resend and email to myself that I received an order?
- How to re-email your client their invoice
- Creating a PDF of a Client’s Order from the Client’s CRM Page
- Shortcut Button – Add Client Order
- What are the email variables for Online Store emails sent to customers?
- How do I edit/change/disable the emails customers get sent from my Online Store?
- I am getting orders, but no emails are sending…
- Add an Order manually
- Edit an Order
- Previewing an Order
- Filter and Arrange Orders
- Order Status – Order Statuses
- What is an Order
- Refunds in your Online Store
- Products
- View/Edit/Delete Your Product Categories
- Add A Product Category
- How to delay the release of a product in my Online Store [Ultimate Plan]
- Why is my product not showing in my Online Store?
- How do I change measurement (dimension units)
- How do I change weight units from kgs to lbs…
- Allow Backorders [Ultimate Plan]
- Adding Product Attributes (for Variable Product Creation)
- What are the Limitations/Restrictions on Variable Product Creation
- Export Products [Ultimate Plan]
- Importing Products From Other Software [Ultimate Plan]
- Bulk Edit Products
- Delete a Product
- Duplicate A Product
- Adding a Product (Downloadable) To Your Online Store
- Adding a Product (Service) To Your Online Store
- Adding a Product (Variable) To Your Online Store
- Adding a Product (Simple) To Your Online Store
- General
- Online Store – Settings Overview
- Can I use webhooks with my Online Store?
- How do I change the Policy words on my Checkout Page?
- How do I hide the “Uncategorized” Category on the Online Shop page?
- How to Limit What Countries You Ship To and Sell To…
- Setting the Online Store Address
- Widget – My Business
- Business Reports
- Discount Coupons
- Why did a scheduled Gift Card not get emailed to a receipient?
- What happens when a discount coupon is used to purchase a gift card? [Ultimate Plan]
- How to a prevent a discount coupon being used to purchase a Gift Card? [Ultimate Plan]
- How to not allow discount coupons to be used to purchase Gift Cards? [Ultimate Plan]
- How does shipping effect a Discount Coupon offer [Ultimate Plan]
- How does tax effect a Discount Coupon offer [Ultimate Plan]
- How to offer Discount Coupons [Ultimate Plan]
- Can I have Discount Coupons applied sequentially? [Ultimate Plan]
- How to Enable The Use of Discount Coupons … [Ultimate Plan]
- Taxes
- How is sales tax (VAT/GST) calculated with Gift Cards?
- How does tax effect a Discount Coupon offer [Ultimate Plan]
- HoneycombGo DOES NOT charge commission or fees on your sales…
- How to calculate tax based on customers’ billing address?
- What are “zero rate” tax rates?
- What are “reduced rate” tax rates?
- When some customers visit my Online Store, taxes are not shown.
- Why do prices change for customers in different countries when “Prices Include Tax”?
- Taxes – Deleting A Tax Rate
- Taxes – Setting Up Tax Rates
- Taxes – General Options…
- How to disable taxes…
- Client Management – CRM
- Adding or Editing a Client
- Formal Communications
- How to Setup the Email Template that Sends a Formal Communication
- How to bulk delete Formal Communication documents
- How to search through ALL your Formal Communication documents?
- View/Edit/Delete Your Formal Communication Topics
- View/Edit/Delete Your Formal Communication Categories
- Add A Formal Communication Topic
- Add A Formal Communication Category
- What is the Formal Communications Feature?
- How to create templates for my formal communications
- How To Write A Formal Communication To A Client?
- How do I send a client a formal communication?
- How to view a list of the formal communications I have had with a particular client?
- Add New Formal Communication Shortcut Button
- Forms & My Form Designer
- My Form Designer AND Questionnaire (Pre-Appointment Form) Overview
- Edit the Content of your Forms
- Edit A Form Name
- Form Field Options
- Form Fields
- Printing a Client’s form from the Client’s CRM page
- Deleting a Client’s form in the Client’s CRM page
- Editing a Client’s form in the Client’s CRM Page
- Adding a form/note to a client’s CRM page
- Tab – Information & Forms
- Tab – Appointments
- Tab – Orders
- How do I delete an order
- How to create a Packing Slip (Shipping Slip) for a order
- How to regenerate access permission to a downloadable file a customer has purchased
- How to re-email your client their invoice
- Creating a PDF of a Client’s Order from the Client’s CRM Page
- Editing or Viewing a Client’s Order from the Client’s CRM Page
- Tab – Formal Communications
- How to Setup the Email Template that Sends a Formal Communication
- How to bulk delete Formal Communication documents
- What is the Formal Communications Feature?
- How To Write A Formal Communication To A Client?
- How do I send a client a formal communication?
- How to view a list of the formal communications I have had with a particular client?
- Shortcut Buttons
- Additional Actions
- Tab – Details
- The ‘STATE’ field is empty for my client in the CRM?
- How to change a customer’s username?
- Can a customer change their username themselves?
- Is a client’s username their email address?
- Requirements for a Client’s Password
- Change a Client’s Password
- Update or Change a Client’s Details
- How do I logout a client/customer?
- How do I delete a client?
- Bookings
- Booking Resources
- Booking Emails and Reminders
- User Booking Settings
- Integrations
- Add a Zoom Link to Google Calendar
- How to notify customers for manually created Zoom Meetings link
- Create Zoom Meeting link for past orders with future booking dates
- How to enable Zoom Integration at the Booking Type Product level
- Add Your Zoom Account for Bookings Using OAuth
- Add Your Zoom Account for Events – Using Server- to-Server OAuth
- Setting up Twilio Integration
- Placeholders for Google Calendar Export
- Add Calendar Details for Google Calendar Export
- Set up Google Calendar Export via OAuth Sync (Recommended)
- Booking Product Types
- Settings
- Add Bulk Booking Settings
- Placeholders for Booking Related Messages
- How to Customize Messages for your Appointment Product Types on Your Site
- How to Customize Labels for your Appointment Product Types on Your Site
- How to Set Booking Types that Require Confirmation
- How to Hide a Booking Price
- What are ICS Files and How can I use them for Bookings
- How to Set the Calendar Format for Bookings
- Locking Bookings Once Capacity is Reached
- General
- Client Viewing Bookings In Their ‘My Account’ Page
- Create a Manual Booking For A New Client That Is Not In Your CRM
- Create a Manual Booking – Doesn’t Show A Booking Type
- How to Cancel a Booking to free time up for re-booking
- Create a manual booking via Your Dashboard
- View Your Bookings Calendar
- View Your Bookings List
- Our Plans & Add-Ons – How They Work
- How Is The Success Fee Currency Rate Converted?
- Where Can I Find My Success Fee Charges?
- How Do Addons Work?
- What Is The Fair Use Policy?
- What Are The Costs To Use Our Software?
- What Is The Weekly Fee?
- What Is A Success Fee [FREE PLAN]?
- Plans & Success Fee – Ultimate Plan – How it Works
- Plans & Success Fee – Business Plan – How it Works
- Plans & Success Fee – Free Plan – How it Works
- Questionnaire (Pre-Booking Form)
- What is the Questionnaire feature?
- How to set up my Questionnaire?
- How do I know if the client has been sent the questionnaire?
- Can I send an questionnaire to a client on every booking?
- How to manually send a questionnaire to a client?
- How to send a questionnaire to my client’s before their first appointment?
- My Email – SMTP [Ultimate Plan]
- Dashboard & General Settings
- Widgets
- Menu Items (Main)
- Tasks
- Settings – General
- How to Set Up Domain Mapping
- Customize your Policy Page Title
- Customize your Online Store Page Title
- Customize your Appointments Page Title
- Hide the Honeycomb Go Footer on Your Website [Business Plan]
- Customize Dashboard Widgets [Business Plan]
- Change Your Dashboard Color Scheme [Ultimate Plan]
- Add reCAPTCHA 2 to your site
- Activate your Instagram Account for your Website
- Add a Google Map API key
- How to Change your From Name for your Emails
- How to Add A General Site Email
- How do I remove the link to my Policies in the footer of my public website?
- How to change between Celsius and Fahrenheit on my Weather widget
- How Do I change My Currency
- How Do I change My Time Zone
- How Do I change My Date Format
- How Do I Edit My Site Logo
- How Do I change My Redirect URL
- How to change my location for the Weather widget?
- How Do I change My Business Name
- Setting Up Your General Settings
- General
- My Dashboard, Widgets and Menu Items
- Update My Personal Details
- How do I logout of my software?
- How do I logout of all other instances of my software?
- How do you get your weather forecast for the Weather widget?
- How to change between Celsius and Fahrenheit on my Weather widget
- How to change my location for the Weather widget?
- Your Account
- General
- My Account – Payment Methods
- How can I purchase Addons
- How to Change Your Payment Method
- How to Set Up Domain Mapping
- How do I change my Password?
- My Account Details – My Subscription
- My Account Details – Invoices
- How to Change My Billing Address
- How to Upgrade/Downgrade your plan
- Update My Personal Details
- Troubeshooting – Upgrading Your Storage Space
- How To Upgrade Your Maximum Storage Space
- General
- Marketing
- Newsfeed
- Emails
- Settings
- Subscriber Lists
- My Email Marketing – Article Overview
- Manually Add A Client to a Subscriber List
- Automatically add people to lists when they subscribe via the checkout form.
- Automatically add people to lists when they subscribe via specific forms.
- Manually Add or Remove in Subscriber Lists
- How to Automatically Subscribe New Subscribers to a Default List.
- Subscriber Lists
- Lightboxes
- Sell Courses
- Courses
- View/Edit/Delete Your Course Categories
- Add A Course Category
- How Do I Reset A Client’s Progress In His or Her Course?
- How do I enable or disable the confirmation for the completion of a Course?
- How to assign a Lesson to a Course
- How to delay the release of a course for sale in my Online Store? [Ultimate Plan]
- How to enable “content drip” for course content?
- How to Create a Course To Sell
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
- Lessons
- How to duplicate a Lesson?
- Can I add the same Lesson to two different Courses?
- How to move a Lesson from one Course to another Course
- How to remove a Lesson from a Course
- How to assign a Lesson to a Course
- How to Create a Lesson
- How to enable “content drip” for course content?
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
- General
- Why My Customers Cannot See Their Course
- How Do I Reset A Client’s Progress In His or Her Course?
- What are the email template placeholder variables for Courses related emails?
- How do I change the email templates relating to Courses?
- How do I enable or disable the confirmation for the completion of a Course?
- How to delay the release of a course for sale in my Online Store? [Ultimate Plan]
- How to enable “content drip” for course content?
- How to go back to a previous version of a lesson or course? [Ultimate Plan]
- Courses
- Sell Events
- Your Website
- Website Page Builder
- Templates
- Rows & Columns
- Your Website – Visual Diagram For Beginners
- Prevent column stacking with custom widths
- Duplicate a Column
- Move a Column
- Resize or Reset Column Width
- Edit a Column
- Inserting Columns
- Basic Column Rules
- Row Shape Overlays
- Parallax Row Backgrounds
- Video Backgrounds in Rows
- Full and Fixed Width Rows
- Choose between new rows or rows with column groups
- Row Advanced Tab
- Row Settings
- Edit Row Settings
- Modules
- General
- SEO
- Your Website – Visual Diagram For Beginners
- How do I add my Twitter account name required by Twitter’s analytics tool?
- How do I add a Facebook App ID (for the Facebook analytics tool)
- How do I change the images used by Facebook and Twitter when my website is shared?
- How do I add scripts for webmaster tools verification?
- How do I add scripts for Google Tag Manager / Google Analytics?
- Do I need to configure my website’s SEO?
- SEO – Overview
- Menu (for your Website)
- How to Create a Business LOGO for Free
- Your Website – Visual Diagram For Beginners
- How do I rename a menu item in my website’s menu
- How do I hide or show menu items in my website’s menu
- How do I create submenu’s in my website’s menu
- How to change the order of items in my website’s menu
- Can I completely remove the top menu from my website?
- Overview of Your Menu
- My Website’s Menu – How To Change Appearance/Design
- Media Library
- How to Create a Business LOGO for Free
- How do I make an image background transparent?
- Free Stock Images (3+ Million!) – How To Guide
- Free Stock Images (3+ Million!) – Overview
- I cannot upload my video into the Media Library
- Troubeshooting – Upgrading Your Storage Space
- How To Upgrade Your Maximum Storage Space
- What is the maximum file size I can upload to my Media Library?
- What file types can I add to my Media Library
- Adding a media item to your Media Library
- Media Library – Overview
- Website Design Options
- How to Create a Business LOGO for Free
- Your Website – Visual Diagram For Beginners
- Quick Start To Set Basic Design Options
- Sub-headline Image
- Hide My Website Site Title and Site Tagline in the browser bar
- How to change to icon that appears in the browser bar
- Change My Website Tagline
- Customize the Footer Style of My Website
- Customize the Footer Layout of My Website [Ultimate Plan]
- Change the Background of My Website
- My Website’s Menu – How To Change Appearance/Design
- Edit My Websites Top Headline Appearance
- Add Social Links to My Website
- Customize Button Design on My Website
- Customize Body Text on My Website
- Customize Headings on My Website
- Change the Website Colors on My Courses Page
- Pages – Policy Page
- Your Website – Visual Diagram For Beginners
- Customize your Policy Page Title
- How do I remove the link to my Policies in the footer of my public website?
- How can I show (or not show) a link to my Policy page in my main (top) website menu?
- How to Change the Wording Of My Website Policies?
- How to Show or Not Show Some Policies on my Website Policy Page
- Cookies
- Pages – Shop Page
- Your Website – Visual Diagram For Beginners
- How do I hide the “Uncategorized” Category on the Online Shop page?
- Adding a Product (Downloadable) To Your Online Store
- Adding a Product (Service) To Your Online Store
- Adding a Product (Variable) To Your Online Store
- Adding a Product (Simple) To Your Online Store
- Website Page Builder
- Online Store
- Payment Gateways
- Inventory
- How To Change The Phrase Used for Stock Displayed…
- How do I hide Out Of Stock items from showing in my Online Store
- How do I change my low stock or out-of-stock thresholds…
- How do I change the email address where Low Stock and/or Out of Stock notifications get sent
- How do I stock low stock and/or out of stock email notifications…
- How do I change the time unpaid “hold” stock is “held” for…
- Allow Backorders [Ultimate Plan]
- Shipping
- How to create a Packing Slip (Shipping Slip) for a order
- How does shipping effect a Discount Coupon offer [Ultimate Plan]
- How to Limit What Countries You Ship To and Sell To…
- Shipping Classes [Ultimate Plan]
- Change the Default Shipping Method
- Removing Shipping Methods from Shipping Zones
- Shipping – Adding Shipping Methods to Shipping Zones
- Deleting Shipping Zones
- Editing Shipping Zones
- Sorting shipping zones
- Setting up a Shipping Zone
- How To Create Free Shipping Coupons AND Use Them In Shipping Zones [Requires the Ultimate Plan]
- How to Set Up FREE DELIVERY As A Shipping Method
- How to Set Up LOCAL PICKUP As A Shipping Method
- Gift Cards
- How to create a Gift Card product to sell in your Online Store?
- What to do if 2 gift cards are being created on orders paid via PayPal
- What happens when a discount coupon is used to purchase a gift card? [Ultimate Plan]
- How to a prevent a discount coupon being used to purchase a Gift Card? [Ultimate Plan]
- Can gift card balances be viewed in the customer’s My Account page?
- How to I resend a gift card email to a customer?
- How is sales tax (VAT/GST) calculated with Gift Cards?
- How to require an expiry date when a Gift Card is purchased?
- How to not allow discount coupons to be used to purchase Gift Cards? [Ultimate Plan]
- How to allow a customer to input a “custom amount” in for a Gift Card purchase?
- How to Customise the Gift Card Template?
- Gift Card numbers are not being generated…
- Gift Card emails are not being sent…
- What are the email variables for Online Store emails sent to customers?
- How to enable Manual Debiting of Gift Cards?
- How to NOT require an expiry date for gift cards?
- Gift Cards – Enable Schedule Delivery
- Orders
- How do I customize my Reciept and Invoice Templates
- How to Create an PDF Reciept for an Order
- How to Create an PDF Invoice for an Order
- How do I bulk delete orders
- How do I delete an order
- How to create a Packing Slip (Shipping Slip) for a order
- How to regenerate access permission to a downloadable file a customer has purchased
- How do I resend and email to myself that I received an order?
- How to re-email your client their invoice
- Creating a PDF of a Client’s Order from the Client’s CRM Page
- Shortcut Button – Add Client Order
- What are the email variables for Online Store emails sent to customers?
- How do I edit/change/disable the emails customers get sent from my Online Store?
- I am getting orders, but no emails are sending…
- Add an Order manually
- Edit an Order
- Previewing an Order
- Filter and Arrange Orders
- Order Status – Order Statuses
- What is an Order
- Refunds in your Online Store
- Products
- View/Edit/Delete Your Product Categories
- Add A Product Category
- How to delay the release of a product in my Online Store [Ultimate Plan]
- Why is my product not showing in my Online Store?
- How do I change measurement (dimension units)
- How do I change weight units from kgs to lbs…
- Allow Backorders [Ultimate Plan]
- Adding Product Attributes (for Variable Product Creation)
- What are the Limitations/Restrictions on Variable Product Creation
- Export Products [Ultimate Plan]
- Importing Products From Other Software [Ultimate Plan]
- Bulk Edit Products
- Delete a Product
- Duplicate A Product
- Adding a Product (Downloadable) To Your Online Store
- Adding a Product (Service) To Your Online Store
- Adding a Product (Variable) To Your Online Store
- Adding a Product (Simple) To Your Online Store
- General
- Online Store – Settings Overview
- Can I use webhooks with my Online Store?
- How do I change the Policy words on my Checkout Page?
- How do I hide the “Uncategorized” Category on the Online Shop page?
- How to Limit What Countries You Ship To and Sell To…
- Setting the Online Store Address
- Widget – My Business
- Business Reports
- Discount Coupons
- Why did a scheduled Gift Card not get emailed to a receipient?
- What happens when a discount coupon is used to purchase a gift card? [Ultimate Plan]
- How to a prevent a discount coupon being used to purchase a Gift Card? [Ultimate Plan]
- How to not allow discount coupons to be used to purchase Gift Cards? [Ultimate Plan]
- How does shipping effect a Discount Coupon offer [Ultimate Plan]
- How does tax effect a Discount Coupon offer [Ultimate Plan]
- How to offer Discount Coupons [Ultimate Plan]
- Can I have Discount Coupons applied sequentially? [Ultimate Plan]
- How to Enable The Use of Discount Coupons … [Ultimate Plan]
- Taxes
- How is sales tax (VAT/GST) calculated with Gift Cards?
- How does tax effect a Discount Coupon offer [Ultimate Plan]
- HoneycombGo DOES NOT charge commission or fees on your sales…
- How to calculate tax based on customers’ billing address?
- What are “zero rate” tax rates?
- What are “reduced rate” tax rates?
- When some customers visit my Online Store, taxes are not shown.
- Why do prices change for customers in different countries when “Prices Include Tax”?
- Taxes – Deleting A Tax Rate
- Taxes – Setting Up Tax Rates
- Taxes – General Options…
- How to disable taxes…
- Client Management – CRM
- Adding or Editing a Client
- Formal Communications
- How to Setup the Email Template that Sends a Formal Communication
- How to bulk delete Formal Communication documents
- How to search through ALL your Formal Communication documents?
- View/Edit/Delete Your Formal Communication Topics
- View/Edit/Delete Your Formal Communication Categories
- Add A Formal Communication Topic
- Add A Formal Communication Category
- What is the Formal Communications Feature?
- How to create templates for my formal communications
- How To Write A Formal Communication To A Client?
- How do I send a client a formal communication?
- How to view a list of the formal communications I have had with a particular client?
- Add New Formal Communication Shortcut Button
- Forms & My Form Designer
- My Form Designer AND Questionnaire (Pre-Appointment Form) Overview
- Edit the Content of your Forms
- Edit A Form Name
- Form Field Options
- Form Fields
- Printing a Client’s form from the Client’s CRM page
- Deleting a Client’s form in the Client’s CRM page
- Editing a Client’s form in the Client’s CRM Page
- Adding a form/note to a client’s CRM page
- Tab – Information & Forms
- Tab – Appointments
- Tab – Orders
- How do I delete an order
- How to create a Packing Slip (Shipping Slip) for a order
- How to regenerate access permission to a downloadable file a customer has purchased
- How to re-email your client their invoice
- Creating a PDF of a Client’s Order from the Client’s CRM Page
- Editing or Viewing a Client’s Order from the Client’s CRM Page
- Tab – Formal Communications
- How to Setup the Email Template that Sends a Formal Communication
- How to bulk delete Formal Communication documents
- What is the Formal Communications Feature?
- How To Write A Formal Communication To A Client?
- How do I send a client a formal communication?
- How to view a list of the formal communications I have had with a particular client?
- Shortcut Buttons
- Additional Actions
- Tab – Details
- The ‘STATE’ field is empty for my client in the CRM?
- How to change a customer’s username?
- Can a customer change their username themselves?
- Is a client’s username their email address?
- Requirements for a Client’s Password
- Change a Client’s Password
- Update or Change a Client’s Details
- How do I logout a client/customer?
- How do I delete a client?
- Bookings
- Booking Resources
- Booking Emails and Reminders
- User Booking Settings
- Integrations
- Add a Zoom Link to Google Calendar
- How to notify customers for manually created Zoom Meetings link
- Create Zoom Meeting link for past orders with future booking dates
- How to enable Zoom Integration at the Booking Type Product level
- Add Your Zoom Account for Bookings Using OAuth
- Add Your Zoom Account for Events – Using Server- to-Server OAuth
- Setting up Twilio Integration
- Placeholders for Google Calendar Export
- Add Calendar Details for Google Calendar Export
- Set up Google Calendar Export via OAuth Sync (Recommended)
- Booking Product Types
- Settings
- Add Bulk Booking Settings
- Placeholders for Booking Related Messages
- How to Customize Messages for your Appointment Product Types on Your Site
- How to Customize Labels for your Appointment Product Types on Your Site
- How to Set Booking Types that Require Confirmation
- How to Hide a Booking Price
- What are ICS Files and How can I use them for Bookings
- How to Set the Calendar Format for Bookings
- Locking Bookings Once Capacity is Reached
- General
- Client Viewing Bookings In Their ‘My Account’ Page
- Create a Manual Booking For A New Client That Is Not In Your CRM
- Create a Manual Booking – Doesn’t Show A Booking Type
- How to Cancel a Booking to free time up for re-booking
- Create a manual booking via Your Dashboard
- View Your Bookings Calendar
- View Your Bookings List
How to change a customer’s username?
- Home
- /
- Knowledgebase
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- Tab - Details
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- How to change a customer’s username?
You can change their username via their CRM page.
You can do this as follows:
- Go to menu item FIND
- Locate the client
- At the bottom of the first tab of their CRM page, locate “USERNAME FOR LOGIN”
- Change it as required
- Update
NOTE: The username must be unique in Honeycomb Go’s wider network. If you get a save error after clicking Update, you will need to try again with a unique username.
Related Knowledge Base Posts
- The ‘STATE’ field is empty for my client in the CRM?
- Can a customer change their username themselves?
- Is a client’s username their email address?
- Requirements for a Client’s Password
- Change a Client’s Password
- Update or Change a Client’s Details
- How do I logout a client/customer?
- How do I delete a client?
